FAQ & Support Center

The complete system costs $1995. You can purchase a unit with here: buy Elevate.

A second mount system costs $450. This allows you to move Elevate bike to bike and share it with friends and family!

A second battery costs $325. We recommend this for longer rides beyond 1.5 hours.

We will build and ship your unit within 12 weeks or less.

We've been building Elevate in batches and are weeks away from another large batch being complete.

Yes. We will be setting up international installers towards the end of 2024.

Battery range depends on usage conditions. Typical range per charge is 1-1.5 hrs of ride time, 8-12 mi (13-19km) of distance, and 2200-2500 ft (670-760m) of elevation. The pack is small and modular: grab a second one for longer rides!

Elevate is limited to 20mph to meet class 2 ebike regulations in the USA. Elevate delivers 750 Watts of mechanical power and 60 Nm of torque to the wheel.

Elevate does not currently have regen. We have tested this feature, and it creates unwanted drag. Elevate has a freewheel clutch that is silent and completely drag free.

Elevate does not yet have pedal assist. Currently it is a class 2 ebike system limited to 20mph. We will be working on pedal assist (PAS) after we finish production ramp and reliability testing.

The battery and motor weigh just over 3 lbs each (1.5kg). The whole system installed is approximately 8 lbs total (3.75kg)

We currently offer rotors in 180 or 203mm diameters. Minimum rotor size needs to be one size larger than the frame's minimum. We will launch 223mm and 160mm rotors soon. Our rotors are 2 mm thick and designed to be robust.

Your bike frame is compatible if it has: disc brake mounts with clearance for the Elevate Drive Unit, a hub with 6-bolt or centerlock pattern (with 6-bolt adapter), space for the battery inside the front triangle, and a 4-piston hydraulic caliper.

Yes, but you need to be aware of torque steer. We recommend driving the rear wheel whenever possible.

Yes. Note that Elevate was designed to be super compact and lightweight for single users. The continuous torque will reduce the load but you will still need to contribute pedal torque on steep climbs. Dual motor setups are possible.

The Elevate Rotor-Gear has an ISO 6-bolt interface. It can also be used with Centerlock hubs in combination with a Centerlock adapter.

Yes - if they have disc brakes. Many commuter bikes now have internal disc brakes that don't allow Elevate to clear the frame. We're quickly working on an adapter for these situations.

Check out our installation guide on the service page. We're unable to provide detailed support on individual projects, but we will share as much documentation as we can for DIY folks.

Elevate adds some weight to your bike. You may notice this weight when lifting the bike but most riders do not notice it while riding. If you notice, the quick connect system lets you remove the drive unit and stow it in your pack for the descent.

The motor sticks out 20-30mm from your brake calipers, which is significantly less distance than your pedals so it is unlikely to get hit. If you're doing a very technical narrow trail, remove Elevate and stow it in your hip or backpack.

Elevate lets you build one of the lightest ebikes on the market and can be removed quickly so you have two bikes in one. Elevate offers similar torque to the lightweight ebikes on the market (Specialized SL & TQ) and twice the power.

Motor output and human pedaling both add torque to the rear wheel. For best performance, pedal with the system like you would on a normal ride and go faster. With Elevate you can pedal with and without the throttle, or just use the throttle.

Torque is similar to lightweight ebikes and power is comparable to high power ebikes (750W). On super steep hills (20%+ grade), full-power ebikes have more torque and pull ahead. On flat to moderate hills, Elevate wins.

Elevate provides assist on all grades, but requires the user to push on the pedals for steeper climbs and is recommended at all times for range. Elevate can push a 100kg combined bike and rider weight up a 15% grade without pedaling.

Inspect the battery for damage. If you see dents or cuts through the exterior coating, do not use the battery and contact us for repair or replacement options.

Do not use the battery and contact us for repair or replacement options.

Yes, our chargers will shut off when the battery has been charged. We recommend disconnecting the battery from the charger if you plan to not use the battery for an extended period of time.

If you plug the battery in with the power switch on, you may notice a small popping sound from the initial inrush current. If you see any sparks, contact us to troubleshoot.

Yes

No, but we recommend keeping it out of sunlight when storing for longer time periods

Yes - the Elevate motor gets hot when running under high torque. If you want to remove the drive unit at the top of a climb, we recommend wearing gloves.

Make sure your Drive Unit is fully seated by pressing down and wiggling it. Rotate your wheel to align the gear mesh if needed. There should be no gap between Drive Unit faces and Mounting Bracket.

Elevate has a clutch that allows the bike to coast smoothly without any resistance in the forward direction. When rolling backwards, the clutch is engaged and back drives the gearbox and motor, creating the sound you are hearing.

Remove the Elevate unit and see if the noise is still present. If yes, work with a bicycle mechanic to locate the source of the noise. If the noise disappears when Elevate is removed, please reach out to Bimotal service with details.

It is ok to wash Elevate with a hose but we do not recommend pressure washing

Yes - we have anti-spark protection built into the electronics to allow you to safely attach your Drive Unit regardless of which position the power switch is in.

The mini cubes initially shipping with Elevate do not have a battery status readout. After 3 or 4 rides you will become familiar with the battery's capacity. You can monitor your distance/elevation to get an idea of how much range is remaining.

The LED light on the charger will be red when charging and switch to green when it is full.

110 or 220V

There will be some variation based on riding conditions much like brake pads, but we expect the output gear to last about 1000 miles.

There will be some variation based on riding conditions, but we expect the Rotor-Gear to last about 3000 miles.

Yes - the throttle can be mounted on either side of the handlebar. It can also be positioned so you push down with your thumb or lift up with your first thumb joint depending on what other controls are on your handlebar.

Please fill out our service request form and we'll take care of your Elevate system: https://form.jotform.com/240705700786154/prefill/65ef82cc3534650aebfc464d4ff6

Elevate is meant to be a low maintenance system. The only routine service is replacement of the plastic output gear, which will vary by amount of use and riding conditions. Expect to replace on the same interval as your disc brake pads.

1) Check that your battery is plugged in to the battery tray. 2) Check that the power switch on the battery is in the on position and the LED light on the switch is illuminated. 3) Verify that your battery is charged by plugging it into the charger.

4) Check for debris on the electrical connector on the Mounting Bracket. 5) Check to make sure the throttle is connected to the wiring harness. 6) Switch power switch off and on. If issues persist, fill out the service form on our service page.

Drive Unit, Throttle, Battery Mount, Wiring Harness: 3-yr/6000 mi; Battery Pack, Charger 1-yr/500 cycles; Gear-Rotor 1-yr/3000 miles; Drive Gear 6-mo/1000 miles.

Elevate puts no more than half the loads created under hard braking into the frame. We recommend removing Elevate for very rough downhill sections, but have not seen problems with the loads we are applying to well made bike frames.

A properly built MTB wheel (sturdy rim, 28 or more spokes, 1200N spoke tension, balanced spoke tension) should see minimal impact from Elevate use.

Do not use the system and contact us for repair or replacement options.